Support Channels
| Channel | Details | Response Time |
|---|
| Email | kyra@seekerslab.com | Within 24 hours |
| Sales | contact@seekerslab.com | Within 4 hours |
| In-App Chat | Console → bottom-right chat icon | Real-time (business hours) |
| KakaoTalk | Search “KYRA MDR” → Add support channel | Within 1 hour (KST) |
Plan-Based Support
| FREE | MDR | PRO | CUSTOM |
|---|
| Documentation | ✅ | ✅ | ✅ | ✅ |
| Email Support | ✅ | ✅ | ✅ | ✅ |
| Chat Support | — | ✅ | ✅ | ✅ |
| Response SLA | — | 24h | 4h | 1h |
| Dedicated Analyst | — | — | Shared | Named |
| Onboarding Assist | Self-serve | Guided | White-glove | On-site |
Sales Inquiry
Interested in KYRA MDR for your organization?
Useful Links
